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looker data analysis zendesk apis telecommunications📋 Description
- Help combat fraud and spam on Twilio's platform.
- Detect and prevent non-compliant activity using tools and data.
- Collaborate with Support, Sales, Engineering, Product to fight fraud.
- Analyze traffic to classify messages (fraud, spam, smishing, valid).
- Enforce Messaging Policies to protect Twilio's network.
- Develop and improve processes to scale the good fight.
🎯 Requirements
- 1+ year in fraud detection or information security.
- Strong English verbal and written communication.
- Willingness to work Pacific Time hours during training.
- Willingness to work North America hours, weekends/holidays.
- Strong analytical skills with data analysis familiarity.
- Ability to think creatively to detect fraud patterns.
🎁 Benefits
- Generous paid time off
- Parental and wellness leave
- Healthcare coverage
- Retirement savings program
- Remote-first culture and flexible work
- Location-based perks vary by region
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