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payments compliance onboarding kyc english📋 Description
- Verify customer documents during onboarding for authenticity and compliance.
- Serve as the POC for escalations; provide insights and resolve cases quickly.
- Identify issues and opportunities from daily work and escalate.
- Assist and engage in additional projects or tasks assigned.
- Oversee SLAs to ensure alignment with team and business goals.
- Maintain strict adherence to local and global KYC standards.
🎯 Requirements
- Strong customer-centric mindset
- Mandarin and English fluency (oral and written)
- Quick learner with strong adaptability
- Effective communicators across teams
- Detail-oriented and proactive problem-solving
- KYC knowledge a plus; external degree; internal CC/Ops 2+ yrs
🎁 Benefits
- The Payoneer Ways of Working
- Act as customer’s partner on the inside
- Learn what customers need and create solutions
- Do it. Own it. Be accountable
- Continuously improve and raise standards
- Inclusive, diverse workplace
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