🚀 KUBRA is Hiring: Technical Client Support Analyst!
Are you passionate about solving complex technical challenges and delivering an amazing client experience? At KUBRA, we’re looking for a Technical Client Support Analyst to join our fast-paced, collaborative team!
In this role, you’ll be the go-to expert providing tier-two technical support to our clients — tackling issues head-on, collaborating across departments, and ensuring smooth resolution every time. You’ll play a key role in troubleshooting, identifying, and escalating technical challenges while keeping our clients informed and supported.
You’ll also take part in our 24/7 on-call rotation, providing world-class support to clients with premium service agreements — because at KUBRA, we’re all about reliability, innovation, and client success.
✨ If you thrive on solving problems, love working with technology, and want to make an impact — this is your opportunity to grow with a leader in client-focused digital solutions!
This is a Hybrid role in Tempe, Arizona.
What you get to do everyday: Provide professional support to clients at large enterprises by handling and assessing inbound requests, internal checks, and automated alertsDemonstrates strong communication skills by effectively articulating ideas, actively listening, and maintaining professional and clear interactions with team members, clients, and stakeholdersResearch issues involving application integration points, data integrity, connectivity failures, and application or system failuresReport details on issues to developers and manage communications with clients as issues are worked on and resolvedClient Excellence - Maximize client satisfaction by providing excellent customer service and maintaining Service Level AgreementsReview and react to client support and operational issues, assisting the team with initial triage, understanding of client implementations, and resolution of problemsAssists with classification and prioritization of issuesExecute case/ticket service requests requiring code and / or configuration updatesAchieve productivity related targets including support processed tickets, average response time, average time to close, time trackingManage communications with clients throughout the life of a request and coordinate with developers and others to address issuesLead weekly case review with key clientsParticipate in client meetings both on and off site as directed by their Team LeaderConduct internal reporting on Key Performance Indicators (KPIs) for cases under managementCoordinate with various internal teams as necessary, including Product Development, Network Services, Service Delivery, Sales, and Marketing teamsProvide on-call after-hours support on a rotating basisDevelop and document new troubleshooting procedures as necessaryBuild and maintain knowledge of supported products and implementationsPerform configuration and code changes on existing applications to meet customer needsProvide timely responses by phone, notes and/or email to clients for case/ticket/telephone inquiriesParticipate in client training on product/service features and functionalityEscalate complex issues to other Teams as needed to ensure problems reach a resolution quicklyMonitoring of systemsWork on special projects as required What kind of person should you be? Excellent verbal and written communications skillsAbility to explain technical issues to those unfamiliar with the subject via email, telephone, and in person in a professional mannerAbility to collaborate with fellow team members and teams across the organizationStrong technical and problem-solving skills to support understanding of enterprise software solutions, enterprise architecture, and troubleshooting of problemsStrong work ethic and dedication to providing 100% client satisfactionAn interest in creating and tinkering with technologyFamiliarity with cloud/virtualized environments (such as AWS, Azure, Digital Ocean, or Google App Engine), relational databases, SQL queries, basic syntax, and C# or Java code is preferredExperience with reporting from enterprise applications and data warehouses is preferredBasic Linux command line skills are preferredAbility to create and edit HTML and embedded CSS, particularly for use in emails, is preferredSuccessful candidates must be able to demonstrate their experience designing and implementing information access solutions on Windows OS using the following tools: Visual Basic, C++, SQL Server, Access, ASP, ASP.Net, C#, JavaScript, HTML and CSS OR the ability to create and run SQL queries, make minor changes to Java code, and create or modify HTML documents What skills do you need? 0-1 year of experience in Customer Service, software/IT support, or as a skilled user of enterprise softwareDemonstrated aptitude for troubleshooting technical problemsA general understanding of servers, networks, enterprise software, and data integration between enterprise applicationsExperience with enterprise software in a support or advanced business user role is strongly preferredAssociate’s degree or work experience demonstrating professional communication and inter-office skillsDiploma or Degree in Computer Information Systems or related program is preferred Additional Information Equal Employment Opportunity:KUBRA is committed to the principles of equal employment opportunity. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religion, creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law. We will provide accommodations during the recruitment process upon request by emailing
recruitment-team@kubra.com. Information received relating to accommodation will be addressed confidentially.We thank all applicants for their interest; however, only candidates under consideration will be contacted.
