Related skills
crm hubspot salesforce intercom customer.io📋 Description
- Own external customer communications during changes and incidents.
- Lead crisis communications to mitigate churn.
- Manage product updates, feature releases, and sunsetting.
- Ensure timely, clear messaging across email, in-app, and landing pages.
- Align Marketing, Product, Engineering, and Customer Success.
- Define KPIs and report performance to leadership.
- Industry knowledge of commodities markets is desirable.
🎯 Requirements
- Excellent written and verbal English.
- 3+ years in Customer Communications, Product Marketing, or PR.
- Crisis communications experience.
- Strong project management skills.
- Proficiency with at least two platforms: HubSpot, Customer.io, Intercom.
- Data literacy with CRM data (Salesforce) and analytics.
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