Customer Communications Specialist

Added
less than a minute ago
Location
Type
Full time
Salary
Salary not provided

Related skills

crm hubspot analytics salesforce intercom

📋 Description

  • Own external comms to our existing customer base.
  • Lead crisis comms and protect customer reputation.
  • Collaborate with Marketing, Product, Eng, and CS.
  • Define comms strategy, segmentation, and tools.
  • Apply commodity market context to messaging.

🎯 Requirements

  • 3+ years in Customer Communications, Product Marketing, or PR.
  • Experience in B2B SaaS, FinTech, or Energy/Commodities.
  • Excellent written and spoken English.
  • Crisis communications experience.
  • Strong project management across multiple workstreams.
  • Proficiency with two platforms: HubSpot, Customer.io, Intercom.
  • Data literacy with Salesforce and analytics.
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