Related skills
crm hubspot analytics salesforce intercom📋 Description
- Own external comms to our existing customer base.
- Lead crisis comms and protect customer reputation.
- Collaborate with Marketing, Product, Eng, and CS.
- Define comms strategy, segmentation, and tools.
- Apply commodity market context to messaging.
🎯 Requirements
- 3+ years in Customer Communications, Product Marketing, or PR.
- Experience in B2B SaaS, FinTech, or Energy/Commodities.
- Excellent written and spoken English.
- Crisis communications experience.
- Strong project management across multiple workstreams.
- Proficiency with two platforms: HubSpot, Customer.io, Intercom.
- Data literacy with Salesforce and analytics.
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