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auditing salesforce sql ai governance📋 Description
- Lead the Governance group within Knowledge Strategy.
- Define and maintain standards for readability and AI retrieval.
- Own auditing function and drive cross-functional initiatives.
- Directly manage 2+ Knowledge Strategists; triage priorities and deadlines.
🎯 Requirements
- 4+ years in knowledge strategy for high-volume support.
- Strategic process optimization for scalable improvements.
- Hands-on CRM systems: Salesforce, Genesys.
- Data-driven CX metrics and content metrics focus.
- Clear written and verbal communication for diverse audiences.
- Automation and AI experience to improve content.
- People leadership; mentoring contributors.
🎁 Benefits
- Flex First remote work with location flexibility.
- Equity grants and annual refresh grants.
- Remote work in Canada; provinces Ontario, Alberta, BC, NS.
- Benefits overview on Taste of Instacart page.
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