Related skills
analytics content strategy change management ai knowledge management📋 Description
- Own CJ knowledge strategy for Enterprise Services.
- Develop SOPs and guides in user-friendly formats.
- Build feedback loops with associates, QA, Training.
- Partner with Ops Tech and Product to improve platforms.
- Use analytics and AI to surface answers in-flow.
- Lead change management, training, and communications.
🎯 Requirements
- Native or advanced English with impeccable spelling and grammar.
- 2+ years of customer care experience delivering exceptional support.
- MS Office proficiency, including Excel.
- Clear, persuasive communicator across teams and customer contexts.
- Highly organized and detail oriented, able to manage multiple priorities.
- Knowledge management skills, including article formatting and docs.
🎁 Benefits
- Base salary: $75,000 – $85,000 USD.
- Health insurance options.
- Disability insurance.
- Life insurance.
- 401k plan.
- Paid time off and sick leave.
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