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salesforce sql ai knowledge management content operations📋 Description
- Manage and optimize knowledge flow for CX teams to improve efficiency.
- Document process maps and create Knowledge Base articles.
- Collaborate with CX, product, eng, and legal to ensure scalable outputs.
🎯 Requirements
- 3+ years in content or workflow creation in high-volume support.
- Proven ability to identify and resolve end-to-end inefficiencies.
- Robust hands-on knowledge of Salesforce and Genesys.
- Data-driven; interpret CX and content metrics to drive improvements.
- Excellent written and verbal communication; translate complex processes.
- Automation/AI experience to streamline workflows.
- Basic SQL to query databases and modify dashboards.
🎁 Benefits
- Remote-first, flexible work location.
- Equity grants and annual refresh grants.
- Competitive compensation; base pay varies by location.
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