Related skills
technical writing intercom ai zendesk localization📋 Description
- Own structure, strategy, and quality of our Help Center
- Create/maintain FAQ articles tied to product releases
- Translate features into user-friendly docs with Product/Marketing
- Script/record/maintain product explainer videos
- Sync with Sales/Product/Support on launches
- Manage Spanish localization of content
🎯 Requirements
- 3-5+ years in Knowledge Management, Technical Writing, Help Center Management, or Product Education in SaaS
- Fluent in written and spoken English (native or near-native)
- Fluent in Spanish (additional languages a plus)
- Proven experience owning/scaling a Help Center using Intercom, Zendesk, or similar
- Strong technical writing; translate complex product workflows into clear docs
- Experience building AI-optimized content (LLM-aware, semantic structuring)
🎁 Benefits
- Attractive compensation
- Full-time fixed-term contract as international contractor
- Unlimited paid time off
- Amsterdam HQ program – 2-4 weeks yearly
- Remote work up to 4 weeks per calendar year
- Extensive paid family leave
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