Related skills
technical writing intercom ai zendesk knowledge management📋 Description
- Own the structure, strategy, and content quality of the Help Center.
- Create and maintain FAQ articles tied to product releases; improve search.
- Translate features into clear, user-friendly docs; meet SLAs.
- Script, record, and maintain product explainer videos in the Help Center.
- Sync with Sales, Product, and Support on launches and updates.
- Manage Spanish localization and multi-language consistency.
🎯 Requirements
- 3–5+ years in Knowledge Management, Tech Writing, or Help Center in SaaS.
- Fluent in English (native or near-native); Spanish fluency a plus.
- Experience owning/scaling a Help Center with Intercom or Zendesk.
- Strong technical writing; translate workflows/payments logic to docs.
- Experience building AI-optimized, structured content (LLM-aware).
- Experience producing educational video content (screen recordings).
🎁 Benefits
- Attractive compensation
- Full-time - Fixed Term Contract (as International Contractor)
- Unlimited Time Off / Time to Recharge
- Amsterdam HQ program – visit 2-4 weeks yearly
- Work remotely for a maximum of 4 weeks per year
- Extensive paid family leave
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