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technical writing intercom ai zendesk llms📋 Description
- Own the structure, strategy, and content quality of our Help Center.
- Create and maintain FAQ articles tied to product releases; improve search.
- Translate features into clear, user-friendly documentation within SLAs.
- Script, record, and maintain product explainer videos in the Help Center.
- Run recurring syncs with Sales, Product, and Support on launches and updates.
- Work with automation to keep the Fin AI agent accurate and effective.
🎯 Requirements
- 3–5+ years in Knowledge Management, Technical Writing, Help Center, or Product Education (SaaS).
- Fluent in English (native or near-native).
- Fluent in Spanish; additional languages a plus.
- Experience owning and scaling a Help Center using Intercom, Zendesk.
- Strong technical writing translating complex product workflows into clear docs.
- Experience building AI-optimized content (LLM-aware formatting).
🎁 Benefits
- Full-time - Fixed Term Contract (International Contractor).
- Time to Recharge: unlimited paid time off.
- Amsterdam HQ program: visit 2-4 weeks per year.
- Remote work up to 4 weeks per year.
- Extensive paid family leave.
- Three paid volunteer days per year.
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