Related skills
technical writing intercom ai zendesk knowledge management📋 Description
- Owning the structure, strategy, and content quality of our Help Center.
- Create/maintain FAQ articles tied to releases; improve search.
- Translate features into clear docs within SLAs with Product/PMM.
- Script, record, and maintain product explainer videos in the Help Center.
- Run recurring syncs with Sales, Product, and Support on launches.
- Work with automation to keep the Fin AI agent accurate.
🎯 Requirements
- 3-5+ years in Knowledge Management, Technical Writing, Help Center, or Product Education.
- English fluent (native or near-native); Spanish fluency; other languages a plus.
- Experience owning/scaling a Help Center with Intercom, Zendesk, or similar.
- Strong technical writing; translate complex workflows into clear docs.
- Experience building AI-optimized content (LLM-aware formatting).
- Experience producing educational videos (screen recording, scripting, editing).
🎁 Benefits
- Attractive compensation
- Full-time Fixed Term Contract (International Contractor)
- Time to Recharge: unlimited paid time off
- Amsterdam HQ program – 2-4 weeks/year in Amsterdam
- Remote work up to 4 weeks/year
- Extensive paid family leave and volunteer days; onboarding program; modern equipment
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