Related skills
technical writing intercom ai zendesk knowledge management📋 Description
- Own structure, strategy, and quality of the Help Center.
- Create/maintain FAQ articles tied to product releases.
- Translate features into clear, user-friendly docs within SLAs.
- Script, record, and embed product explainer videos.
- Align with Sales, Product, and Support on launches and updates.
- Maintain AI-enabled self-service tools with automation team.
🎯 Requirements
- 3–5+ years in Knowledge Management, Technical Writing, or Product Education in SaaS/fintech.
- Fluent in English (native/near-native); professional Spanish a plus.
- Proven experience owning/scaling a Help Center with Intercom or Zendesk.
- Strong technical writing translating workflows and payments logic into clear docs.
- Experience building AI-optimized content (LLM-aware formatting, semantic headings).
- Experience producing educational video content (screen recording, scripting).
🎁 Benefits
- Attractive compensation
- Full-time fixed-term contract as international contractor (USD)
- Unlimited paid time off
- Amsterdam HQ program – 2-4 weeks/year
- Remote work for up to 4 weeks/year
- Extensive paid family leave
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