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technical writing intercom ai zendesk knowledge management📋 Description
- Own structure, strategy, and content quality of the Help Center.
- Create/update FAQ articles for product releases; improve searchability.
- Translate features into user friendly docs within SLAs.
- Script, record, and embed product explainer videos in the Help Center.
- Sync with Sales, Product, and Support on changes and launches.
- Collaborate with automation team to keep Fin AI accurate.
🎯 Requirements
- 3-5+ years in knowledge management or technical writing.
- Experience in SaaS/fintech/marketplace or high-growth startup.
- Fluent English (native or near-native).
- Fluent Spanish; additional languages a plus.
- Proven experience owning a Help Center with Intercom or Zendesk.
- Strong technical writing; translate complex workflows into clear docs.
🎁 Benefits
- Fixed term international contractor arrangement.
- Unlimited time off; time to recharge.
- Amsterdam HQ visit 2-4 weeks per year.
- Remote work up to 4 weeks per year.
- Extensive paid family leave.
- Three paid volunteer days per year.
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