Related skills
documentation content strategy ai knowledge management metadata📋 Description
- Own and evolve AI knowledge standards for content optimized for AI agents.
- Review AI CSAT, resolution rate, and member sentiment trends.
- Translate insights into actionable content recommendations with Content Specialists.
- Lead AI knowledge initiatives, readiness audits, and framework pilots.
- Align content strategy with AI capabilities, limitations, and roadmap priorities.
- Contribute to playbooks, guidelines, and training materials for AI-ready content.
🎯 Requirements
- Exceptional writing; adapt tone for humans and AI.
- Experience using AI-powered tools to review and optimize content.
- Understanding content structure, chunking, and metadata impact AI retrieval.
- Ability to design frameworks and scalable improvements across knowledge base.
- Comfortable analyzing performance data to identify root causes.
- Experience creating or optimizing structured content (KB articles, scripts).
🎁 Benefits
- Benefits package included
- Work with AI-driven knowledge initiatives
- Equal Opportunity Employer with inclusive culture
- Collaborative, fast-paced team environment
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