Related skills
cms content strategy drupal confluence ai📋 Description
- Maintain, write, and review single-source-of-truth content for internal knowledge platforms.
- Elaborate workflows to include structured steps, including system and tool instructions.
- Create reusable content and ensure work instructions meet content standards.
- Distill complex concepts into clear communications and develop content strategies.
- Triage and maintain content and workflow feedback across the organization.
- Build relationships with CS Operations, Partners, Training, Quality, and Planning teams.
🎯 Requirements
- 5+ years' experience in technical writing or related work
- Excellent writing, editing, proofreading skills
- Able to work autonomously in fast-paced env
- Customer-centric thinker with CS/CRM operations knowledge
- BA/BS or equivalent; CMS platforms (Drupal/Confluence/ContentStack)
- Six-Sigma/PMP/ITIL/Prince2 Agile/SCRUM Master certs preferred
🎁 Benefits
- Inclusion and belonging for all employees
- Bonus or incentives
- Equity programs
- Benefits
- Employee Travel Credits
Meet JobCopilot: Your Personal AI Job Hunter
Automatically Apply to Content Jobs. Just set your
preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.
Help us maintain the quality of jobs posted on Empllo!
Is this position not a remote job?
Let us know!