Related skills
technical writing content strategy cross-functional collaboration product documentation content governance📋 Description
- Use AI tooling to identify knowledge gaps from support data.
- Generate knowledge articles with AI tooling to fill gaps at scale.
- Validate AI-produced and Product content for accuracy, tone and completeness.
- Maintain navigation, content organization, and structure for intuitive browsing.
- Distill complex product functionality into clear customer articles.
- Collaborate with cross-functional subject matter experts for current content.
🎯 Requirements
- 1+ year knowledge base mgmt and customer-facing tech writing in multi-product SaaS.
- Exceptional editing, tone, grammar, and audience-focused writing.
- Experience with AI writing tools and content generation.
- Ability to collaborate with product, support, and design teams.
- Strong content governance, organization, and metadata skills.
🎁 Benefits
- Work from Anywhere: remote option.
- Open PTO and flexible hours.
- Sabbatical after long tenure.
- Paid parental leave.
- Growth opportunities via ERGs and mentoring.
- Medical, dental, vision, 401(k) with company match.
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