Audit & optimize help docs; retire or update based on data.
Launch readiness: publish/update articles with feature releases.
Multimedia enablement: create screen recordings, GIFs, and screenshots.
Content strategy: design learning paths and in-app tips to drive adoption.
Cross-functional collaboration: align KB with marketing assets, support workflows, RevOps.

🎯 Requirements

Proven self-starter in fast-paced remote SaaS env.
Excellent organizational skills; manage multiple projects.
Translate technical concepts into customer-friendly language.
Empathy for end-users; anticipate questions.
Meticulous attention to detail; style-guide compliant.
Excellent written and verbal communication; cross-functional collaboration.

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