Knowledge and Help Center Manager

📋 Description

• Own the structure, strategy, and quality of the Help Center.
• Create and maintain FAQ articles tied to product releases.
• Collaborate with Product/Marketing to translate features into clear docs within SLAs.
• Script, record, and embed product explainer videos in the Help Center.
• Run recurring cross-team syncs to align on updates and launches.
• Use ticket data and search analytics to close content gaps; improve self-service.

🎯 Requirements

• 3–5+ years in Knowledge Management, Technical Writing, or Help Center in SaaS.
• Fluent in English (native or near-native); Spanish fluency a plus.
• Proven experience owning/scaling a Help Center with Intercom, Zendesk, or similar.
• Strong technical writing; translate complex product workflows into clear docs.
• Experience building AI-optimized content with semantic structuring and headings.
• Experience producing educational video content and cross-functional collaboration.

🎁 Benefits

• Attractive compensation
• Full-time Fixed Term Contract (International Contractor)
• Unlimited paid time off
• Amsterdam HQ visit 2–4 weeks per year
• Remote work up to 4 weeks per year
• Extensive paid family leave and 3 volunteer days per year