Knowledge and Help Center Manager

📋 Description

• Owning structure, strategy, and content quality of our Help Center.
• Create and maintain FAQ articles tied to product releases.
• Partner with Product/Marketing to translate features into user-friendly docs within SLAs.
• Scripting, recording, and embedding product explainer videos in our Help Center.
• Run recurring syncs with Sales, Product, and Support for alignment on changes.
• Work closely with automation to keep the Fin AI agent accurate and effective.

🎯 Requirements

• 3–5+ years in Knowledge Management or Technical Writing in SaaS.
• Fluent in English (native or near-native).
• Fluent in Spanish; other languages a plus.
• Experience owning a Help Center via Intercom, Zendesk, or similar.
• Strong technical writing to translate complex workflows into docs.
• Experience building AI-optimized content (LLM-aware, semantic headings).

🎁 Benefits

• Attractive compensation.
• Unlimited PTO for rest and recharge.
• Remote work up to 4 weeks per year.
• Two-week cross-functional onboarding.
• Cycle-to-work scheme or commuting reimbursement.
• Mon & Thu lunches and after-work events.