Related skills
technical writing intercom ai zendesk localization📋 Description
- Own structure, strategy, and quality of the Help Center
- Create/maintain FAQ articles tied to product releases
- Translate features into clear, user-friendly docs within SLAs
- Script, record, and embed product explainer videos
- Run weekly syncs with Sales, Product, and Support
- Keep Fin AI agent accurate with automation team
🎯 Requirements
- 3-5+ years in Knowledge Management, Technical Writing, Help Center Management, or Product Education in SaaS/fintech/high-growth startup
- Fluent in written and spoken English (native or near-native)
- Professional Spanish fluency (additional languages a plus)
- Experience owning/scaling a Help Center with Intercom, Zendesk, or similar
- Strong technical writing translating complex product workflows into docs
- Experience building AI-optimized content (LLM-aware formatting, semantic structuring)
- Experience producing educational video content (screen recording, scripting, basic editing)
🎁 Benefits
- Attractive compensation
- Full-time fixed-term international contractor
- Unlimited paid time off (Time to Recharge)
- Amsterdam HQ program: 2-4 weeks yearly
- Remote work up to 4 weeks per year
- Extensive paid family leave
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