Related skills
technical writing intercom ai zendesk knowledge management📋 Description
- Owning the structure, strategy, and content quality of our Help Center.
- Translate features into clear, user-friendly docs; optimize AI self-service.
- Create and maintain FAQ articles tied to product releases; improve searchability.
- Script, record, and embed product explainer videos in the Help Center.
- Run recurring syncs with Sales, Product, and Support on launches.
- Work with the automation team to keep the Fin AI agent accurate.
🎯 Requirements
- 3-5+ years in Knowledge Management, Technical Writing, Help Center Management, or Product Education in SaaS/fintech.
- Fluent in English; Spanish proficiency a plus.
- Experience owning and scaling a Help Center using Intercom, Zendesk, or similar.
- Strong technical writing; translate product workflows and payments logic into clear docs.
- Experience building AI-optimized content (LLM-aware formatting and semantic structuring).
- Video content creation: scripting, screen recording, basic editing.
🎁 Benefits
- Attractive compensation
- Full-time - Fixed Term Contract (as International Contractor).
- Generous "Time to Recharge" policy - unlimited paid time off.
- Amsterdam Program – visit HQ in Amsterdam for 2-4 weeks per year.
- Work remotely for a maximum of 4 weeks per calendar year.
- Extensive paid family leave.
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