Snr. Salesforce Administrator (Remote) at KnowBe4

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Remote positions open to the US only.

The Opportunity

Join our technology team as a seasoned Salesforce expert who keeps our CRM ecosystem running flawlessly and evolving to meet business needs. AsSenior Salesforce Administrator, you'll be the central force behind oursalesforce.com deployment—ensuring our sales, operations, and leadership teams have a reliable, well-configured platform that actually makes their work easier. You'll own the day-to-day health of our Salesforce environment: configuring workflows, building automation, solving user challenges, and continuously improving how teams interact with the system.As a senior member of the team, you'll serve as a subject matter expert in key areas of the Salesforce ecosystem, mentor junior administrators, and collaborate with stakeholders to drive strategic platform improvements. The successful candidate is highly technical, thrives on making systems work better, and takes genuine pride in being the person everyone trusts to keep our CRM running smoothly and securely.

What You'll Do

Platform Administration & Expertise:Manage the daily operation of Salesforce Sales Cloud, handling workflows, process builders, flows, dashboards, reports, and system configurations that keep teams productive and data accurate. Serve as a subject matter expert in at least one facet of Salesforce, such as Lightning, CPQ, Communities, Revenue Cloud, or advanced automation.User Support & Problem-Solving:Field requests and issues from internal users, identify common pain points, and devise practical solutions—whether that's automation, new configurations, or clear documentation that helps people help themselves. Track and resolve cases efficiently while maintaining high service standards.Development & Enhancement:Build, test, debug, and document Salesforce components that meet functional requirements, working closely with stakeholders to turn business needs into working solutions. Lead the evaluation and implementation of new Salesforce features and capabilities.System Maintenance & Optimization:Perform package upgrades, assess operational risks, implement monitoring improvements, and proactively maintain applications to prevent issues before they impact users. Define and implement focused monitoring and analysis to enhance the environment.Cross-Functional Collaboration:Partner with Internal IT and InfoSec to ensure the platform meets performance, security, and availability expectations, and work with stakeholders to gather requirements, build solutions, and manage rollouts.Data & Quality Oversight:Collaborate with database managers and review and mentor junior administrators to maintain high standards for both the Salesforce platform and the data integrity that makes it valuable. Ensure quality assurance across all team deliverables.Project Leadership:Manage Salesforce-related projects from requirements gathering through deployment, ensuring timely delivery and clear communication with all involved teams. Evaluate and follow through on issues and problems until resolved or appropriately escalated.

What You'll Bring

You're an experienced administrator who combines deep technical expertise with strategic problem-solving—someone who understands that great systems administration means making technology invisible so teams can focus on their work, while also elevating the capabilities of the entire platform.

Required Qualifications:

5+ years of hands-on Salesforce Administrator experiencewith Sales Cloud, where you've managed configurations, built automation, and supported users in production environments at scale
Bachelor's degreein Information Technology, related field, or equivalent experience
2+ years of database data management experience, with a strong understanding of data quality, relationships, and how to maintain clean, reliable information at scale
Subject matter expertisein at least one facet of Salesforce (Lightning, CPQ, Communities, Revenue Cloud, advanced automation, etc.) that you can leverage to guide platform strategy
Advanced technical configuration skillsacross Salesforce workflows, flows, process builders, reports, dashboards, and dataloader—you're comfortable building complex solutions that actually work in the real world
Strong communicatorwho can translate technical concepts for non-technical users, write clear documentation, and effectively collaborate across all levels of the organization from end users to executives
Organized problem-solverwith excellent time management skills and the ability to juggle multiple projects, prioritize effectively, and follow through on commitments
Leadership mindsetwith the ability to review, mentor, and guide the work of junior team members while collaborating effectively with IT, InfoSec, and stakeholders to ensure quality and security standards

Bonus points if you have:

Salesforce Certified Advanced Administrator (ADM 301)credential that validates your expert-level platform knowledge
Experience with Copado or other SDLC toolsfor managing deployments, version control, and release management
Background with CPQ to Revenue Cloud migrations- you understand the complexity and considerations involved
Hands-on experience configuring Revenue Cloud featuresincluding Products, Pricing, and Dynamic Revenue Orchestration
Salesforce Certified Administrator (ADM 201/211)foundation

Why You'll Love It Here

Talented and Dynamic Team:You'll work with a skilled technology team and collaborate across sales, operations, and leadership; your work directly impacts how effectively the entire organization operates. As a senior team member, you'll have the opportunity to mentor others and shape team capabilities.Remote Flexibility:Fully remote position that gives you the autonomy to work where you're most productive while staying connected to teams across the organization.Platform Impact:You'll have real influence over how our CRM evolves, with opportunities to drive strategic configurations, implement improvements, and see your solutions make daily work better for dozens of users. Your expertise will guide platform decisions.Continuous Learning:Keep your skills sharp by obtaining Salesforce certification bonuses, exploring new platform features, or taking advantage of our tuition reimbursement or certification bonuses for continued professional development. We support your growth as a Salesforce expert.Strategic Role: This isn't just keeping the lights on—you'll be a trusted advisor on CRM strategy, helping shape how technology enables business success.

The base pay for this position ranges from $100,000 - $120,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

We will accept applications until 1/29/2026.

Our Fantastic Benefits

We offer company-wide bonuses based on monthly sales targets, employee referral bonuses, adoption assistance, tuition reimbursement, certification reimbursement, and certification completion bonuses - all in a modern, high-tech, and fun work environment. For more details about our benefits in each office location, please visitwww.knowbe4.com/careers/benefits.

Note: An applicant assessment and background check may be part of your hiring procedure.

Individuals seeking employment at KnowBe4 are considered without prejudice to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other characteristic protected under applicable federal, state, or local law. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please visit www.knowbe4.com/careers/request-accommodation.

No recruitment agencies, please.

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