SDR Team Manager (Hybrid)

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Arlington positions open to candidates located in the Washington DC area.

The SDR Team Manager is responsible for managing a team of 6+ Sales Development Reps and ensuring that their team meets and/or exceeds their monthly pass goals on a consistent basis. In addition, this position will be charged with creating new content for email. Prospecting  and developing a schedule for when emails and calls should be made to prospective customers.

Responsibilities:

• Conduct a team meeting daily to outline expectations and to establish production goals based on quarterly, monthly and weekly production goals, and discuss any product changes related to prospecting
• Draft new material for emails to be sent to prospective customers used to garner interest in our products
• Monitor and respond accordingly to the What’s Working emails
• Maintain reporting with teams passes and other relevant details
• Maintain and analyze sub-statistics in order to obtain pass goals for SDRs
• Identify areas of improvement for the SDR team, and coach those employees in need when appropriate.
• Be an expert on prospecting and other key elements that are necessary to be a top performer
• Meet and/or exceed individual goals to contribute to the team’s success
• Exemplify the values and mission of the Company 
• Handle day to day needs and requests for their SDR team 
• Provide genuine recommendations as to the hiring, firing, promotion, and discipline of subordinate employees to which the Company gives significant weight

Requirements:

• Experience with Gmail and Google Docs
• Experience with MS Office (Word and Excel)
• Experience with sales prospecting tools
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Leadership skills required 
• Mastery of closing techniques, discovery questions, prospecting, building rapport and other key elements of the sales cycle 
• Strong verbal and written communications 
• Excellent time management and organization skills

Our Fantastic Benefits