Renewal Specialist (SMB) (Position located in Singapore)

📋 Description

• Manage opportunities in portfolio; assess customer health and status.
• Coordinate with SMB CSMs and AMs on renewals and upsells.
• Perform discovery with customers; handle objections to close opportunities.
• Negotiate terms to prevent churn; secure optimal pricing.
• Generate pricing quotes for renewals.
• Maintain 30/60/90 day pipeline; forecast with Renewal Director.

🎯 Requirements

• Associate’s Degree or equivalent work experience preferred.
• Experience with Gmail and Google Docs.
• Experience with Salesforce or other CRM.
• Experience with MS Office (Word and Excel).
• Familiarity with standard IT security concepts.
• Strong verbal and written communications.

🎁 Benefits

• Company-wide bonuses based on sales targets.
• Employee referral bonuses.
• Adoption assistance.
• Tuition reimbursement.
• Certification reimbursement.
• Certification completion bonuses.