Quoting Team Representative (Hybrid)

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

The Quoting Team Representative will ensure efficient delivery of high-quality quotes for direct and partner opportunities. This  role will support the Account Executive, Channel Account Managers and Partner Account Managers by ensuring opportunities are quoted and routed as quickly as possible. In addition, this individual may be tasked with creating and sending out AWS Marketplace Private Offer/Selling Authorizations directly to Partners and customers. This role combines quote, order routing and AWS marketplace exposure in a fun and fast-paced environment, reporting to the Team Lead, Deal Operations & Global Quoting.

Responsibilities:

• Quoting & Routing Responsibilities
• Generate accurate and competitive quotes
• Manage incoming requests for quotes from sales teams to provide accurate quotes to Channel Partners
• Create and send appropriate quotes to Channel Partners for each opportunity
• Create Private Offer/Selling Authorization contracts via AWS Marketplace Portal
• Execute post-sale admin and order routing forms
• Contribute to positive team culture promoting collaboration and customer-centricity
• Cross-train and help support Global quoting
• Log and monitor Quoting and Deal Routing Statistics on a daily basis

• Cross-Functional Collaboration
• Collaborate closely with Order Management and Business Development teams to ensure created quotes align with cross-functional policies and best practices.
• Provide excellent customer service to sales teams

Qualifications:

• Associate’s Degree or equivalent work experience and education preferred 
• Experience with MS Office (Word and Excel)
• Experience with Salesforce or other CRM preferred 
• Experience with web browsers (Chrome, Internet Explorer, etc.)
• Experience with AWS Marketplace, a plus
• Exceptional attention to detail, organizational skills and time management skills
• Ability to own extreme ownership principles
• Strong verbal and written communication skills
• Strong collaborative and team work abilities
• Excellent analytical and problem-solving skills
• Ability to work effectively in a fast-paced, high-pressure environment
• Ability to develop cross-functional relationships
• Handle stress with a positive, calm, and data-driven approach

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