Product Localization Manager (Remote)

About KnowBe4

Join the cybersecurity company that puts security first; literally and without compromise. At KnowBe4, our AI-driven Human Risk Management platform empowers over 70,000 organizations worldwide to strengthen their security culture and transform their workforce from their biggest vulnerability into their strongest security asset. As the undisputed industry standard with unusually high customer retention rates and recognition as a Leader by G2 and TrustRadius, we're not just providing security awareness training - we're redefining what it means to be a trusted security partner in an increasingly complex threat landscape.

Our team values radical transparency, extreme ownership, and continuous professional development in a welcoming workplace that encourages all employees to be themselves. Whether working remotely or in-person, we strive to make every day fun and engaging; from team lunches to trivia competitions to local outings, there is always something exciting happening at KnowBe4.

Remote positions open to the US only.

The OpportunityJoin our dynamic Localization team and drive global expansion by empowering our international customers to experience KnowBe4's cybersecurity + HRM platform in their native languages. As Product Localization Manager, you'll be pivotal in managing the entire lifecycle of translation and localization projects. You'll own the full localization journey: from project planning and vendor coordination through quality assurance and delivery. The successful candidate combines project management expertise with linguistic acumen, a genuine passion for cross-cultural communication, and proven ability to deliver high-quality localized projects that drive international growth from day one.

What You'll DoDrive Localization Excellence: Manage end-to-end localization projects for Product and Engineering sectors, ensuring seamless delivery of translated content that maintains KnowBe4's quality standards while meeting critical deadlines that support global market expansionMaster Vendor Orchestration: Compare pricing across multiple language service providers, negotiate optimal rates, and coordinate with specialized vendors to deliver cost-effective, high-quality translations that maximize our localization budget impactChampion Quality Assurance: Assign and oversee linguistic quality assurance (LQA) reviews, perform comprehensive quality checks, and ensure all localized content complies with organizational guidelines while maintaining cultural authenticity and technical accuracyOwn Technical Integration: Collaborate with Product and Engineering teams to successfully implement localized content into KnowBe4's products, knowledge base, and platforms, working with HTML/CSS, JSON, YAML, and various file formats to ensure seamless user experiencesOptimize Translation Assets: Maintain, improve, and synchronize translation memories and term bases across multiple projects, continuously enhancing our localization efficiency and consistency while updating process documentation for scalable operations

You'll Excel Here If You Have3+ years of localization project management experience with proven track record of delivering complex translation projects on time and within budget in fast-paced technology environmentsMultilingual Expertise: Fluency in English plus one other language (ideally Japanese, German, Spanish, Brazilian Portuguese, Mandarin Chinese, or French), with deep cultural understanding that enables effective communication across global markets and vendor relationshipsTechnical Proficiency: Experience with translation management systems like Phrase, HTML/CSS knowledge, and familiarity with JSON/YAML file structures, plus working knowledge of Jira, Zendesk, and Google Workspace for seamless cross-functional collaborationQuality-Focused Leadership: Detail-oriented approach with ability to evaluate vendor quality and pricing to ensure optimal translation services, combined with strong communication skills to resolve issues and achieve top-level quality standardsProject Management Mastery: Self-sufficient execution style with ability to manage multiple complex projects with minimal direction while meeting strict deadlines in dynamic, fast-paced environmentsVendor Relationship Excellence: Proven ability to build strong partnerships with third-party language service providers, negotiating effectively while maintaining collaborative relationships that deliver exceptional results

Why You'll Love It HereGlobal Impact: Your localization projects directly enable KnowBe4's international expansion, bringing impactful cybersecurity awareness to millions of users worldwideIndustry Leadership: Support the localization of category-defining cybersecurity solutions with 94% customer satisfaction, helping global organizations build stronger security cultures through accessible and culturally relevant contentCutting-Edge Technology: Work with modern localization technologies, AI-powered translation tools, and innovative workflows that keep you at the forefront of the rapidly evolving language services industryProfessional Growth: Certification bonuses, tuition reimbursement, and access to localization industry events and training that advance your expertise in this specialized, high-demand fieldFlexibility & Balance: Fully remote work options with hybrid ability, allowing you to manage global projects while maintaining work-life balance in our supportive + results-focused cultureMature Infrastructure: Join an established localization program with proven processes, sophisticated tools, and strong cross-functional partnerships that enable you to focus on strategic improvements rather than building from scratch

Ready to bridge cultures and drive global cybersecurity awareness? Join us in making the digital world safer for users worldwide.

The base pay for this position ranges from $75,000 - $85,000, which will vary depending on how well an applicant's skills and experience align with the job description listed above.

We will accept applications until 11/7/2025.

Our Fantastic Benefits