👋 You found us. Awesome. Something led you here, maybe a glimpse of potential and something amazing? Well that’s how we feel about Klue.

Who are we?

We’re Klue, yes, like board game, but instead of solving murder mysteries, we help teams solve why they're winning and losing and ultimately help them compete better.
Klue is a VC backed, capital-efficient high growth SaaS company. Tiger Global and Salesforce Ventures led our US$62m Series B in the fall of 2021. We’re creating the category of competitive enablement: helping companies understand their market and outmaneuver their competition. We benefit from having an experienced leadership team working alongside several hundred risk-taking builders who elevate every day.
We’re Klue and from a technical perspective, Klue’s mission is to descale huge amounts of data to the human level, so people can process it and make use of it. Klue is that trusted intermediary, right now it’s proven for sales enablement, but tomorrow it’s all teams enablement
We acquired Goldpan.ai and Ignition in 2025 and DoubleCheck Research in 2023 making us a multi-product organization that is taking on new competitive landscape of Win-Loss.
We’re a 4x Deloitte Technology Fast 50 & Fast 500 winner, ranked one of Canada’s Top Growing Companies by the Globe and Mail, and recipient of both the Startup of the Year and Tech Culture of the Year awards at the Technology Impact Awards.

We’re growing and currently looking to add a Customer Success Manager to our small but mighty UK team.

What you'll do:

Be your customer’s biggest advocate and primary point of contact for an owned portfolio of accounts in our emerging and mid-market segment
Own the execution of each customer’s Success Plan and Engagement Model to ensure value delivery and creation at every stage of the customer lifecycle starting with onboarding
Assess, monitor and optimize the breadth and depth of adoption for each customer persona and use case to unlock and maximize value across your owned portfolio
Lead strategic business reviews and centre of excellence meetings that are relevant and impactful to your customers’ business goals and objectives
Take the lead in customer renewal management and unlock more value for each customer through expansion planning and account growth
Maintain an in-depth knowledge of your customers’ technology, products and services
Partner with other Klue personnel and partners including executive leadership, sales, support, product development and marketing to meet Klue’s performance objectives and customer outcome expectations

Tools we use:

G Suite, Slack, HelpDocs, Hubspot, Zoom, Pendo, Gong, LLMs and of course, Klue

What you'll be measured on:

Platform adoption and customer business outcome realization
Customer satisfaction and advocacy
Revenue retention and expansion

What we’re looking for:

Experience in customer success at a fast-paced company
Experience with change management and cross-functional communications driving software use adoption and user activations
Ability to build strong internal and external relationships, rapport and establish trust through a consultative approach
Experience with CRM, Content Management, and Collaboration tool integrations in a B2B Tech environment
Someone who is actively experimenting with and utilizing AI tools

How We Work:

We're hybrid. Best of both worlds (remote & in-office)
You will be in office at least 2 days per week - our London team works out of the WeWork close to Waterloo Station

Benefits:

Competitive base compensation plus variable
Monthly Pension Contribution
Extended health & dental benefits that kick in within your first month in seat
Opportunity to participate in our Employee Stock Option Plan
Time off. Take what you need. We want the team to prioritize wellness and avoid burnout. Vacation usually falls into 3 categories: recharging, life-event, & keeping a work-life balance. Just ensure the required work gets done and clear it with your team in advance. You need to take at least 28 days off every year.
Direct access to our leadership team, including our CEO
Be part of a high performing team who know how to celebrate their success!

⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️ ⬇️

Lastly, we take potential into consideration. An equivalent combination of education and experience may be accepted in lieu of the specifics listed above. If you know you have what it takes, even if that’s different from what we’ve described, be sure to explain why in your application. Reach out and let’s see if there is a home here for you now or in the future.

We’ve made a commitment to support and contribute to a diverse environment; on our teams and in our community. We’re early in our journey; we've started employee led resource groups, committed to Pay Up For Progress, and use success profiles for roles instead of 'years of experience'. We continue to scale our efforts as Klue grows. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #kluecrew. During the interview process, please let us know if there is anything we need to make more accessible or accommodate to support you to be successful.

All interviews will be conducted via video calls. We work in a hybrid model of WFH (remote) and in-office. We’re excited to meet you and in the meantime, get to know us:

🌈 Klue Blog

🔥 Ignition Acquisition (2025)

🥇Goldpan.ai Acquisition (2025)

✅✅ Win-Loss Acquisition (2023)

🅰️ Series A (2020)

🐅 Series B (2021)

🏆 Culture, culture, culture!

🎧 Winning as Women & Competitive Enablement Show

🔍 Glassdoor

🐝 About Us

🐥 Twitter

📸 Instagram