At Kiva Sales & Service (KSS), we’re proud to be at the forefront of California's cannabis distribution industry. As the exclusive distributor for Kiva Confections and a carefully curated portfolio of premium cannabis brands, we ensure that dispensaries across the state have seamless access to the products their customers love. Founded on the principles of quality, reliability, and innovation, we provide unparalleled service through next-day deliveries, expert account management, merchandising support, and a robust logistics network. Every day, our team strives to elevate industry standards while empowering dispensaries to thrive in an ever-evolving market. Joining KSS means becoming part of a company that’s passionate about delivering excellence and driving sustainable growth in the cannabis space.

Job Summary

Your role as a Order Fulfillment Lead, you will be responsible for overseeing the operations of order fulfillment. This will include overseeing the picking and packing, quality control, shipping to accounts. The role will work closely with cross functional departments to achieve success for our customers and brand partners.

This job is for you if...

You are interested in a meaningful job at a growing Cannabis company where you will work on a variety of projects at once and be appreciated for doing your job well.

You have integrity and enjoy thinking outside the box for new, innovative solutions.

Your friends describe you as trustworthy, loyal, and dependable.

You have been called an overachiever.

You have excellent verbal and written communication skills.

You embrace challenges.

You have exceptional problem-solving abilities.

You are an active listener.

You are enthusiastic and eager to learn, and to teach others.

You are proactive and detail oriented.

As Kiva's Order Fulfillment Lead, you will...

Oversee receiving, warehouse operations & distribution

Implement Operational Policies & Procedures

Utilize forklift, electric pallet jacks, hand trucks, etc.

Ensure effective and safe use of warehouse equipment

Ensure safety of staff

Motivate and hold accountability of staff

Maintain documentation and keep accurate records of warehouse activities.

Inventor, auditing, cycle counting

Working with a cross functional department

Process orders

Operating mechanical and IT systems.

Liaising with transport companies, suppliers and clients.

Training, supervising and appraising staff

Maintaining statistical and financial records

Ensuring that quality objectives and delivery deadlines are met

Managing budgets

What we're looking for...

2+ years Order Fulfillment Lead experience minimum

High school diploma or equivalent experience is required

Forklift Operator Certification preferred, but not required.

Must meet Kiva's Motor Vehicle Requirements

Strong verbal and written communication skills are required

Ability to read and comprehend basic instructions and safety rules, such as operation and maintenance instructions.

Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.

Ability to apply concepts such as fractions, percentages, ratios, and proportions

Physical Requirements

Frequently required to stand, walk or sit

Frequently required to utilize hand and finger dexterity

Frequently required to repeat movements

Occasionally required to climb, balance, bend, twist, stoop, kneel or crawl

Continually required to talk or hear and use visual acuity to operate equipment, read technical information and use a keyboard

Frequently required to lift/push/carry items up to 50 pounds

Frequently works near moving mechanical parts

Frequently exposed to loud noise (examples: forklifts, large trucks)

Specialized equipment, machines, or vehicles used: pallet jacks, electric pallet jacks, sit-down electric powered lift trucks, hand trucks and lift-gates