At Kiva Sales & Service (KSS), we’re proud to be at the forefront of California's cannabis distribution industry. As the exclusive distributor for Kiva Confections and a carefully curated portfolio of premium cannabis brands, we ensure that dispensaries across the state have seamless access to the products their customers love. Founded on the principles of quality, reliability, and innovation, we provide unparalleled service through next-day deliveries, expert account management, merchandising support, and a robust logistics network. Every day, our team strives to elevate industry standards while empowering dispensaries to thrive in an ever-evolving market. Joining KSS means becoming part of a company that’s passionate about delivering excellence and driving sustainable growth in the cannabis space.
Job Summary
As the Director of Commercial Operations & Logistics you will work closely with the Warehouse Manager Southern California, Warehouse Manager Northern California and the Commercial Operations Team. This role demands a results-driven, hands-on leader who can foster a positive team culture, enhance operational efficiency, and deliver an exceptional customer and delivery experience. You will be accountable for aligning operations with company goals, managing budgets, ensuring compliance, and driving continuous improvement initiatives across the organization.
This job is for you if... Creating a positive and approachable team culture that is highly motivated and results focusedSupporting all cross functional teams tied to Commercial Operations / Warehouse and LogisticsDeliver increased efficiency while heightening our customer service and delivery experienceEnsure the warehouse is organized, clean, and operating at peak performance.Manage the company fleet, inventory, and logistics systemsDeliver tight accounting on all inventoryEffectively communicate the needs of the divisions to the Leadership team through fact based presentationsManage budgets, deliver against company OKRs, and maintain tight inventory controlsDevelop the team in alignment with the company’s goals and initiatives.Serve as a resource and mentor, promoting both professional and emotional intelligence growth across the team As the KSS Sr. Director of Commercial Operations & Logistics, you will... Oversee the fully burdened P&L for commercial operations and warehouse functions, ensuring excellence in execution and operational alignment across teamsLead weekly meetings with Commercial Operations, Warehouse and Logistics teamsMaintain a fast-moving, efficient, and accurate warehouse operationIdentify operational challenges and proactively propose solutionsSupport the receiving process and collaborate with internal and external partners to foster a positive working environmentCollaborate with Sales Director, Supplier Directors, Portfolio Managers and Education and Product team to minimize communication gapsIdentify expired products promptly to ensure process compliancePlan and prepare for future growth and scaling opportunitiesPartner with Finance to resolve inquiries and track cost-saving initiativesShare progress on operational initiatives and supply chain risks in daily updates to Sr. LeadershipProvide timely reports, analyses, and requested data to managementParticipate in and lead key projects, staffing appropriately for current and future initiatives What we're looking for... Bachelor’s degree or equivalent relevant experience requiredExperience in fast-moving consumer goods industry or manufacturing knowledge are a plusUnderstands all aspects of warehouse operations, from receiving and storage to picking, packing, and shipping, and implements processes that ensure a highly organized, efficient workflow.Hands-on experience with ERP systemsEmbraces change with a positive mindset and thrives in dynamic, evolving environmentsNaturally curious and eager to understand how things work, asks "why" and "how" to drive continuous improvementAdvanced proficiency in Microsoft Excel and PowerPoint for modeling, analysis, and reportingProven ability to build and maintain effective internal and external business relationshipsStrong organizational navigation skills to triage issues and drive resolutions.Transparent, process-oriented, and solution-driven mindsetFlexible and comfortable working in ambiguous, fast-paced, and evolving environmentsAnalytical and data-driven approach to problem-solvingDemonstrated ability to remain non-emotional and solution-focused under pressure.Self-motivated and capable of driving results independently and through teams. Compensation Please note, we consider a number of factors such as internal pay parity, relevant experience/skills, geographic location, etc.
