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sales customer experience retail leadership kpis bra_fittings📋 Description
- Lead a warm, inclusive customer experience on floor and in fitting rooms.
- Coach Sales Associates in real-time to exceed targets.
- Own the floor pulse using real-time data and KPIs.
- Listen to customer needs and guide to Knix products, including bra fittings.
- Stay knowledgeable on product assortment and share expertise with customers.
- De-escalate conflicts calmly with team and customers.
🎯 Requirements
- 2+ years’ experience in apparel or lifestyle retail.
- Proven experience in a lead or senior role.
- Ability to lead, coach and motivate a team to drive results.
- Use KPIs and sales insights to support real-time decisions.
- Resourceful and proactive in resolving conflicts.
🎁 Benefits
- Competitive pay + monthly bonus.
- Product discount up to 50%.
- Health benefits and wellness platform access.
- Parental leave top-up up to 80%.
- Inclusive culture and supportive environment.
- Career advancement opportunities.
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