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coaching customer experience retail sales leadership kpis📋 Description
- Create an inclusive, end-to-end customer experience on the floor and in fittings.
- Coach and develop Sales Associates in real time.
- Dominate selling periods; coach with real-time KPIs to maximize sales.
- Guide customers to Knix products, including bra fittings.
- Stay knowledgeable on our product assortment and share expertise.
- Support staff training, visual merchandising, and operations as needed.
🎯 Requirements
- 2+ years’ experience in apparel or lifestyle retail preferred.
- Proven lead or senior role experience.
- Ability to lead, coach and motivate a team to drive results.
- Experience using KPIs and sales insights for real-time decisions.
- Resourceful, proactive, and able to calmly resolve conflicts.
🎁 Benefits
- Competitive base pay plus monthly bonus based on performance.
- Product discounts and gratis program.
- Health benefits from day one plus mental health and wellness support.
- Inclusive, diverse culture with opportunities for advancement.
- Career growth through internal promotion.
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