Key Lead (Devonshire Mall)

📋 Description

• Create a comfortable and uplifting end-to-end experience for all Knix customers.
• Plan and execute store events to build community and drive sales.
• Actively listen to customer preferences and recommend products they’ll love.
• Lead product fittings to ensure customers buy the correct size the first time.
• Stay knowledgeable on our growing product assortment – and wear it, too!
• Coach and develop Sales Associates, promoting a positive and fun working environment.

🎯 Requirements

• 2+ years’ experience in retail and/or customer service.
• Previous lead or senior role experience preferred.
• Passion for creating exceptional customer experiences.
• Warm demeanor with a "get it done" approach.
• Resourceful with strong customer issue resolution.
• Canada work authorization; 18+; ability to lift 25 lbs; move through store.

🎁 Benefits

• Competitive pay: base salary plus monthly bonus.
• Health benefits start day one; mental health and wellness platform.
• Parental leave top-up up to 80%.
• Inclusive, diverse culture that supports your whole self.
• Employee product discounts up to 50%.
• Awards, recognition, and advancement in a fast-growing company.