Key Lead (Conestoga Mall)

📋 Description

• Create a comfortable end-to-end customer experience.
• Plan and execute store events to boost sales.
• Listen to customer preferences; recommend products.
• Lead product fittings to ensure correct size first time.
• Stay knowledgeable about product assortment; wear it.
• Coach and develop Sales Associates; foster positive culture.
• Participate in staff training and store operations.
• Merchandised to reflect our brand and drive sales.

🎯 Requirements

• 2+ years in retail or customer service.
• Lead or senior role experience preferred.
• Passion for exceptional customer experiences.
• Warm, "get it done" demeanor.
• Resourceful; strong issue resolution.
• Affinity for Knix products and mission.
• Must have eligible Canada work authorization; 18+.
• Ability to lift up to 25 lbs.
• Ability to move through store for long shifts.

🎁 Benefits

• Competitive base pay + monthly bonus.
• Health benefits from day one; mental health support.
• Parental leave top-up up to 80%.
• Inclusive, diverse workplace culture.
• 50% Knix product discounts.
• Regular awards and career advancement.