Key Lead, Brooklyn

📋 Description

• Lead FOH and BOH operations to drive store excellence.
• Uphold a people-first, inclusive work environment.
• Liaise with store leadership for feedback and improvements.
• Drive recognition initiatives with leadership.
• Be a knowledgeable resource on product philosophy and standards.
• Manage daily coverage and breaks; maintain editor zone charts.
• Lead shift meetings to share goals and updates.
• Ensure operational standards: merchandising, safety.
• Open and close duties to set the store up for success.
• Support the community by building local partnerships.

🎯 Requirements

• 2+ years of supervisory experience in fast-paced retail, customer service, or hospitality.
• Experience promoting a people-first culture.
• Strong, ongoing communication that is clear and structured.
• Proven ability to motivate and inspire teams.
• Willingness to roll up sleeves and pitch in.
• Passion for building exceptional customer and employee experiences.
• Flexible schedule including evenings, weekends, and holidays.
• Experience with customer service and operational efficiencies is a plus.

🎁 Benefits

• Competitive benefits package.
• Full-time role with benefits eligibility.
• Access to the Glossier Careers page.
• Equal opportunity employer; inclusive culture.