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sales coaching customer experience team leadership kpis📋 Description
- Create inclusive, uplifting customer experiences on floor and in fitting rooms.
- Coach and develop Sales Associates, maintaining a positive, motivating environment.
- Dominate selling periods; use real-time KPIs to coach on the fly.
- Listen to customers, guide to Knix products, including bra fittings.
- Stay knowledgeable on product assortment; communicate product expertise.
- De-escalate challenging interactions calmly and constructively.
🎯 Requirements
- 2+ years apparel or lifestyle retail experience preferred.
- Proven lead or senior role experience.
- Lead, coach, and motivate a team to drive results.
- Use KPIs and insights for real-time decisions during peak hours.
- Must be eligible to work in Canada; 18+; lift up to 25 lbs.
- Part-time and full-time permanent positions available.
🎁 Benefits
- Competitive pay: base salary + monthly bonus.
- Product discount up to 50% on Knix products.
- Health benefits start day one; access to mental health & wellness platform.
- Parental leave top-up up to 80% of salary.
- Inclusive culture; everyone can bring their whole self.
- Career advancement with awards and opportunities to grow.
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