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mariadb sql mysql rest api oracle📋 Description
- Become a subject matter expert on Entrata's property management solutions.
- Provide advanced technical B2B support to customers.
- Mentor KASEs and collaborate with Product/Dev teams.
- Support international clients with clear, proactive communication.
- Ensure timely SLA-based resolutions; escalate when needed.
- Attend sprint reviews and trainings; share updates.
🎯 Requirements
- 3+ years in technical support for Enterprise customers.
- Excellent technical, analytical, and problem-solving skills.
- Empathy and focus on client satisfaction.
- Ability to learn software quickly and thoroughly.
- Adapt quickly to change and think on your feet.
- Strong written and verbal communication; training experience a plus.
🎁 Benefits
- Remote work options with a flexible culture.
- Medical, dental, and vision coverage.
- HSA/FSA options and employer-provided disability benefits.
- 401(k) with employer matching.
- Wellness programs and onsite gym access.
- Family leave policies and Entrata Cares volunteering.
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