Related skills
account management customer success onboarding retention english📋 Description
- Strategic point of contact for fund managers; ensure high-quality experiences.
- Lead post-sales lifecycle from onboarding through growth and upsell.
- Build trust-based relationships and translate needs into insights.
- Own metrics: NPS, retention, and escalation management.
- Collaborate with Head of CS to scale our CS strategy.
🎯 Requirements
- 3+ years experience; 1–3 years in enterprise Account Management or CS.
- Manage complex, high-value relationships and engage senior stakeholders.
- Strong analytical and communication skills; tailor approach to diverse audiences.
- Proven track record in fast-paced, high-growth environments.
- Proficiency in English.
🎁 Benefits
- Network of professionals passionate about investment.
- Diverse team with energy and ownership.
- Hybrid office setup: 3 days/week in office.
- 4 remote calendar weeks/year.
- 28 days vacation, 2 company days, plus public holidays.
- Competitive compensation and great tech setup.
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