Manage a portfolio of 25-35 VIP NA accounts.
Drive customer growth, adoption, satisfaction and retention.
Collaborate with Solutions Engineers to meet goals and identify opportunities.
Help customers integrate Aircall into their existing tech stack to maximize value.
Negotiate contracts and mitigate risks, with renewals in mind.
Gather customer feedback to shape the product roadmap.

🎯 Requirements

5+ years in Customer Success or Account Management.
English proficiency; Spanish preferred.
Telecom industry or Enterprise/SaaS experience.
Strong communication and ability to manage multiple decision makers.
Experience using Salesforce, CRM systems and Google Suite.
Proven track record of meeting/exceeding growth targets.

🎁 Benefits

Competitive salary package and equity.
Medical, dental, and vision insurance covered.
401k with company matching.
Unlimited PTO.
Wellness, commuter, and childcare reimbursements.
Generous parental leave policy.

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