Solution Director

Solution Director for our Stay Ahead team

Where the job is based: Hybrid (will need to attend Kerv Digital offices and customer sites as and when required, in line with Kerv Digital’s hybrid working policy)

Who we are: Kerv Digital (previously known as cloudThing and Inciper) solve complicated problems with great digital experiences. We combine Power Platform, DevSecOps, Data Science, Software Engineering and Microsoft Business Applications (CRM, BC and F&O) to achieve measurable business outcomes for our clients. Headquartered in Birmingham and part of Kerv, we are part of a £120m revenue global organisation, with over 500 employees, working with over 800 sector-leading clients, with offices in London, Birmingham, Bangalore and Pune. Kerv is an ethically led organisation, and we are proud of our values. Our mission, to Build Future and make a positive difference in society, helps guide us to choose to work primarily with Non-profit and Public Sector organisations. We encourage all our team members to embrace the latest technologies, frameworks, and cloud deployment platforms to help our clients achieve more. We are proud to be certified as a Great Place to Work® by independent assessors in both the UK and India. We can offer you an inclusive, collaborative atmosphere to develop your skills as part of a global multi-discipline team with opportunities to be mentored by forward-thinking leaders. Join us today to work closely with household name clients, build your technical prowess, and make new friends along the way. Purpose This is a newly created and exciting role at Kerv, dedicated to ensuring that our prospects, clients, and teams remain at the forefront of technological innovation. From the latest developments in CRM and Low-Code platforms to the rapid advancements in Generative and Agentic AI, this role is about driving “tech intensity”, helping us anticipate, adopt, and harness successive waves of innovation to deliver lasting value.

Who We Are Looking For

The ideal candidate will possess:

• Microsoft Business Platform Knowledge: Comprehensive expertise in Dynamics 365 (Customer Engagement, ERP, and HCM), Power Platform, Azure, and data-centric solutions. Knowledge of ERP would be a bonus!
• An understanding of where Autonomous SaaS, Agentic platforms, and AI-infused Business Platforms can be leveraged and how they provide value.
• A good understanding of how AI is being applied and how it can be driven responsibly.
• Innovative Mindset: A track record of leveraging cutting-edge Microsoft technologies, such as AI, advanced analytics, and cloud-native solutions, to address complex challenges in the public sector.
• Enterprise Project Leadership: Extensive experience managing multiple complex enterprise project lifecycles from inception to delivery and Managed Service.
• Client Relationship Expertise: Exceptional skills in building and nurturing strong, long-term relationships with key clients and partners, ensuring trust and sustained collaboration.
• Commercial and Marketing Acumen: Demonstrated ability to apply a commercial perspective to market and customer intelligence, identifying new routes to market, opportunities, and product offerings.
• Strategic and Political Skills: Strong political awareness and presentation skills, with the ability to navigate conflicting interests, meet competing requirements, and communicate effectively at all levels.
• Executive Representation: Confidence in representing Kerv Digital in Director and C-suite forums, building professional networks, and managing critical escalations.
• Leadership and Collaboration: Excellent leadership, communication, and organisational skills, with a collaborative approach to enabling teamwork across departments and practices within Kerv Digital.
• Mentoring and Team Development: A passion for mentoring team members, supporting their professional growth, and fostering a culture of continuous learning and development.
• Workforce Engagement: Experience in hiring, team development, and liaising with Workforce Management to align resources with business needs.
• Microsoft Community: Strong ties to the Microsoft Community and have strong relationships with those within Microsoft itself.

Key Responsibilities

• Technical and Solution Leadership: Oversee the technical and solution strategy for the Stay Ahead team, ensuring alignment with organisational goals.
• Sales Engagement: Collaborate with Sales to craft compelling technical proposals, including the preparation and delivery of demonstrations in partnership with technical pre-sales.
• Governance and Quality Assurance: Provide top-level technical governance across the portfolio of industry projects, ensuring consistent quality and alignment with best practices.
• Strategic Advisory: Contribute to the development and refinement of industry strategy, leveraging insights to guide decision-making and innovation.
• Cross-Team Collaboration: Work closely with our various industry Pods, CTO, and other key stakeholders to drive broader organisational strategy and ensure successful project delivery.
• Thought Leadership: Act as a thought leader within the Stay Ahead team, promoting Kerv Digital’s strategy, expertise, and value proposition to clients and partners.

We are also looking for people that fit how we work, which is something like;

• Happiest working under their own direction, but fully supported when needed
• An obvious attention to detail, we want you to obsess about the little things!
• An escalation handler, able to achieve win-win outcomes by utilising the skills across the team
• Ability to work effectively with remote teams in India, and other locations
• Ability to work flexibly to deliver on-time to tight timescales

What we can do for you:

We’re a transparent, honest, and fiercely equal employer that believes completely in providing the best possible work experience for our employees:

Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most employees seems to be splitting three ways between home, customer sites and the office.

Awesome Environment – all of our employee’s will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on – that’s in large part because the company was started specifically to find a way for people to take more enjoyment from their work.

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market.

Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation.

Recognition & Growth – Certified as a Great Place to Work by independent assessors in both the UK and India and we’ve just entered the Sunday Times Tech Track 100, which charts the top 100 fastest growing tech. companies in the country; we know we achieved this directly through the people we choose to work with. Don’t take our word for it though, check out our impartial reviews

We’re an Equal Opportunity Employer and determined to ensure that no applicant or employee receives

less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation,

marital status, or race. We are committed to the principle of equal employment opportunity for all

employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions are based on business needs, job requirements, individual qualifications and

work experience.

*Please note: By submitting an application you agree to Kerv Digital’s recruitment policy*