Solution Architect - Field Service Specialist

Solution Architect - Field Service Specialist

Salary: competitive depending upon experience + benefits

Where the jobisbased: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ

Who we are:

Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients while driving extreme value!

With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.

People come first always. We are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Immerse yourself in an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects.

Who we are looking for:

All backgrounds will always be considered and experience here is far more important, but we’re thinking some relevant MS D365 / Power Platform Certifications would be helpful.

Required Experience:

• Field Service Implementation (5 years+) Experience with the following Field Service Functionality: Agreements, Work Orders, Schedule Board Customisations, Field Service Mobile and Resource Scheduling Optimisation. (must)
• Power Page Portal implementation experience
• Pre-sales engagement including technology evangelism, demonstration, adoption and other early opportunity activities such as bid-response writing
• Well-rounded stakeholder management experience, able to hold the attention of a room full of execs as easily as an amphitheatre full of front-line staff
• Acting as a role model to others within the Solutions team when it comes to designing systems and processes that work to exceed the user’s need within the user’s budget
• Directing business and technical environment change safely and effectively, with the support of the project office
• Requirements gathering, writing and evolution through business process identification, analysis, and re-engineering
• Large scale Dynamics implementation, principally via online adoption and including extensive customisation for bespoke business processes
• Infrastructure and software architecture using a cloud-first services approach and including migration design, planning and execution
• Technical oversight including close review of documentation, designs and implemented solutions alike, for solution assurance down to code level
• Creating clear and effective documentation across multiple channels
• Using a hands-on approach to ensuring timescales are met
• Dynamics online architecture, customisation and low-level implementation; CE principally, but these days PowerPlatform, PowerApps and Business Central experience are all great
• Office 365 portfolio implementation inc. AzureAD
• Insightful entity architecture including solid MS SQL
• Source control appreciation, esp. GIT

We’re also looking for people that fit how we work, which is somethinglike;

• happiest working under their own direction, but fully supported when needed
• an obvious attention to detail
• an escalation handler, able to achieve win-win outcomes by utilising the skills across the team
• ability to work effectively with remote teams in India
• ability to work flexibly to deliver on-time to tight timescales

What we can do for you:

We’re atransparent, honest and fiercely equal employer that believescompletelyin providingthe best possible work experiencefor our employees:

RealFlexibility– we’rea family first organisation,andifthe work gets done,you can workwhen and whereveryou want.A healthyapproach for most of our teamsseems to besplittingthree ways between home, customersitesand the office.

Awesome Environment–all of ouremployeeswill tell you that we foster aneasy goingenvironment,areexperts at whatwedo and care deeply about whatwework on,and the company was startedspecificallytofind a way for people totake more enjoyment fromtheir work.

Interesting Work– these days most of our customers are household namesand many of our projects havean important impact on the world around us. The kind of things we do regularly includeworking withnot-for-profitstotransform how they leverage technology, workingwithpublic bodiestoshapedigitalservicesandworking withtop tierprivateentitiesto bringgenuinely new andmeaningful productsand servicesto market.

Great Benefits– all the usual suspects and then some.Some highlights include ourchoose-your-own tech approach to end-user devices, wellstockedcupboardswithtastygoodies(we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t gettrained on anywhere else andprivate healthcare. Fulldisclosure;somebenefits can onlybe provided afterprobation.

Recognition& Growth– Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.

Join us at Kerv Digital, where we don’t just build ground breaking technology - we build future.

Don’t take our word for it though, check out ourimpartialGlass Doorreviews

More on equality:

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equalityand belonging, throughcollaboration and creating exceptional solutions together.