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Lead Functional Consultant – Field Service
Salary: competitive depending upon experience + benefits
Where the job is based
: Hybrid (home-based, working with Kerv Digital office/customer site visits asrequired) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQWho we are:
Dive into a world where technology meets innovation. At Kerv Digital,we'renot just another tech company.We’rethe problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform,DevSecOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value!
With our roots planted in Birmingham and branches spreading across the globe from London toBangalore,we'rea proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders.
People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects.
The candidate willdemonstratedeep functional and technicalexpertisein Microsoft Dynamics 365 Field Service and related technologies:
Required Skills:
- Experience of implementing the following Dynamics 365 Field Service functionality: Agreements, Work Orders, Schedule Board Customisations, Field Service Mobile in complex environments.
- Experience of implementing the Resource Scheduling Optimisation add-on for Field Service.
- Experience ofInventory, Purchasing and Returns needed to supportfield service operatives and how this will have touchpoints with ERPsolutions stock management.
- Understanding of how IoTintegrates andfeeds intoField Serviceassource for Work Orders.
- In-depth knowledge of D365 Customer Engagement first-party applications and the Power Platform, in particular Customer Service and its relationship to Field Service.
- Capable of leading a team of functional consultants, collaborating with clients to design and build Dynamics 365 CE and Power Platform Solutions
- Proficiencyin several of the following products: Sales, Customer Service, Customer insights, Power Apps, Power Automate, Power Pages, Copilot Studio and Power Bi
- End to End Implementation Experience essential especially in larger/more complex projects of Multiple Dynamics 365 CE or Power Platform end to end implementationincluding requirements analysis, design, configuration, testing, training, data migration and integrations,cutoverand reporting
- Solution Design influence to provide ability to create and influence solution designs with a configuration first approach and only using customisation where essential to implementation and maintenance risks and costs
- Supporting and guiding the team in delivering workshops, creating functional designs, configuring solutions, supporting testing,assistingwith data migration and integration needs, deliveringtrainingand supporting implementation
- Excellent written and verbal communication skills to understand and playback requirements and convey solution design concepts to customers and peers.
- A strong desireto help customers realise the benefit of their investment and understand the art of the possible.
- Be an awesome team player as the conduit between the customer, business analysts, solution architects,developersand quality assurance.
- Hands-on Dynamics 365 Customer Engagement customisation and configuration
- Understand which technology to use, and why, including when to use Pro-Code vs Low Code/No Code solutions.
- Microsoft certifications, e.g. multiple MCPs or an MCSE
- Understanding the Microsoft Dynamics product portfolio and its licensing
Responsibilities:
You’llprobably needtodemonstrateat least some experience with;
- Understanding the Out of the Box capabilities (and limitations) provided by Dynamics 365CE and the Power Platform, from form design to solution management to connectors to integrations.
- Demonstrate Out of the Box functionality to business and technical stakeholders illustrating how the product supports core business processes
- Requirements gathering, writing and evolution through business process identification,analysisand re-engineering
- Learn and become an expert in the in the Kerv Digital accelerators to solve common business scenarios faster. Become a design influencer into the future roadmap of the accelerators
- Crafting user stories, features and epics to be used across the presales, design,developmentand delivery lifecycles.
- Building Proof of Concepts todemonstrateand articulate solution designs.
- Implementing business and technical environment change safely and effectively, with the support of the Solution Architects and the Project Office
- Pre-sales engagement including technology evangelism, demonstration,adoptionand other early opportunity activities such as bid-response writing
- Creating clear and effective documentation across multiple channels
- Using a proactive approach to ensure timescales are met, balancing a hands-on approach vs delegating to developers or other team members.
- Training end users and admins in the use of Dynamics 365 CE and the Power Platform
- Environment setup,configurationand Application Lifecycle Management
- Supporting,leadingand coaching more junior project team members fostering a culture of wellbeing, inclusion and ensuring balanced workload levels
- Prioritise and assign tasks and make best use of available resource and skill levels in the team contributing to the project success
- Build relationships with other stakeholders in other disciplines across the project including within the client team and contribute to the successful management of dependencies between disciplines
- Other tasks as reasonably requested
Desirable Skills:
Candidates are expected to have
some of the following skills;- Lead by example through sharing frompreviousexperiences and providing implementation plans that mitigate risks to deliver a positive outcome
- Remain calm and professional in fast paced environments and feel comfortable calling out concerns and seeking advice when needed
- Embrace personal growth to yourself and others through learning,achievementand satisfaction
- Be approachable to provide help, guidance and actively support junior colleagues helping them to uphold standards, manage their workload, ensure quality and cope with challenging situations
- Embrace a culture of knowledge sharing so that we grow
We’realso looking for people that fit how we work, which is something like;
- happiest working under their own direction, but fully supported when needed
- an obvious attention to detail, we want you to obsess about thelittle things!
- prepared to travel to client site ifrequired
- ability toidentifyand pick up new processes and software platforms quickly
- ability to work effectively with remote teams in both in the UK and India
- ability to work flexibly to deliver on-time to tight timescales
What we can do for you:
We’rea transparent,honestand fiercely equal employer that believes completely in providing the best possible work experience for our employee’s:
Real Flexibility
Awesome Environment
– all of our employee’s will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on – and the company was started specifically to find a way for people to take more enjoyment from their work.Interesting Work
– these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how theyleveragetechnology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market.Great Benefits
– all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’rea food first company too), excellent professional development support including frequent in-house training for tech. youcan’tget trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation.Recognition & Growth
– Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth.Join us at Kerv Digital, where wedon’tjust buildground breakingtechnology - we build future.
Don’ttake our word for it though, check out our impartial
Glass Door reviewsMore on equality:
At Kerv,we’rebuilding something special andwe’rebuilding it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.
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