Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.

We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air.

To learn more about Kensington, visit kensingtontours.com.

About Kensington

Kensington is the leader in personalized, privately guided luxury travel. With a commitment to tailor-made journeys, exceptional service, and unparalleled experiences, we aspire to set the global standard for innovation, design, and excellence in luxury travel. We are on an ambitious growth trajectory and are seeking a transformational product and procurement leader to define and deliver the travel portfolio that will set Kensington apart as the undisputed leader in luxury tours.

We are entering a transformative phase—leveragingdata, AI, and global partnerships to redefine what luxury tour operations can be.

To propel this next chapter, we are seeking an accomplished executive to lead our Product, Procurement, Itinerary Design, Client Segmentation, and Client Services functions as we build the most intelligently curated and consistently delivered luxury travel product in the industry.

The Opportunity

The Senior Vice President, Product & Services willresearch, categorize,procure, transact, and quality controlKensington’s global product ecosystem. This includesidentifyingthe global array ofDestinationManagementCompanies(DMC), classifying and prioritizing services (hotel, ground, transport, entertainment), evolution ofitineraries (wallet, themes, competitors),client segmentation frameworks,booking efficiency, and client satisfaction.

The core mandate: Build a structured, data-driven,cost competitive product array, that can be efficientlytransacted, toensurethatKensington delivers exceptional, reliable, differentiated travel experiences every time.

The ideal leader is a world-class categorizer—able to research, classify, rank, and standardize at scale. They bring a background in procurement and ideally a grounding in the travel industry, with a passion for global product discovery and operational excellence.

Key Responsibilities

Product Strategy, Categorization & Global Structure

BenchmarkKensington’sglobal product array for cost,transaction efficiency, and competitive difference.Identifycost, quality, and transaction improvements.Optimizeteam,processes, and systems to close gaps.

Evolveexisting databases and proprietaryplatform, in conjunction with technology team. For all services (hotel, ground, transport, entertainment, insurance)improve;classification(searchable tags, external description, photo, quality rating), itinerary and sort preference (preferred partner),andmerchandising (supplier co-op prioritization, tourism board prioritization, specials).

Overseethrough matrix reporting structure the Procurement Operations team responsible for data and rate entry, as well as the Booking Operations team responsible for custom service transactions and priceconfirmation (VPO).

Improve Itineraries by harnessinginsights from customer segmentation, competitive benchmarking, technological change (A.I.), and destination expert insights.

Procurement & Supplier Management

Lead global procurement across DMCs, activities, hotels, restaurants, aviation, transport, andadditionalservices.

Establish the 360° DMC framework: research → categorize → quality-rank → onboard → performancemanage.

Negotiate commercial terms, rate structures, service-level expectations, and unique value-adds.

Build long-term supplier partnerships that deliver both competitive commercialbenefitand exceptional client experience.

Itinerary Architecture & Content Standards

Define the “thread” of a Kensington itinerary: structure, thematics, quality benchmarks, pacing, inclusions, and experiential philosophy.

Ensure itineraries reflect client segmentation insights and align with global product standards.

Build standardized itinerary templates, guideline libraries, and thematic playbooks to support scalable customization.

Client Segmentation & Insights

Develop segmentation models informed by booking behavior,spend, travel style, demographics, psychographics, and client feedback.

Embed client insights into product prioritization, itinerary design, and service delivery.

Partner with Sales, Marketing, and Data to ensure segmentation translates directly into conversion, retention, and satisfaction improvements.

Client Services Leadership

Oversee client services operations, ensuring a consistently exceptional pre-trip, during and post-trip experience.

Implement standards, scripts, policies, and service metrics aligned with Kensington’s brand promise.

Use client feedback loops to continuously enhance product quality, operational performance, and partner accountability.

Cross-Functional Leadership & Innovation

Partner with Technology on database tools, AI integration, APIs, and research / categorization automation.

Collaborate closely with Sales, Marketing, and Finance to align product strategy with revenue, margin, and brand goals.

Build and lead a high-performing global team across product, procurement, services, and itinerary disciplines.

Foster a culture grounded in structure, quality, accountability, and innovation.

Qualifications & Experience

15+ years of leadership experience in procurement, product, or services—ideally within travel, hospitality, or global experience-based industries.

Provenstrength in categorization: building taxonomies, research frameworks, and structured ranking systems at scale.

Deepexpertisein procurement, vendor management, and commercial negotiations.

Understanding ofglobal DMC networks, destinationlogistics, and in-market supply ecosystems (preferred).

Experience leading large, multi-functional teams and driving cross-functional transformation.

Strong analytical, organizational, and systems-thinking capabilities.

Demonstrated ability to integrate AI, data, and technology into product workflows.

The Ideal Candidate

You are both a strategic architect and an operational executor. You thrive on structure: researching, categorizing, ranking, and systematizing complex global information. You understand how to build scalable frameworks that drive consistency without stifling innovation.You’recommercially sharp, globally curious, and motivated by building a product engine that can continuously evolve and outperform.

Why Kensington

At Kensington, you will have the opportunity to define the future of luxury travel on a global scale.You’lllead the curation of one of the world’s most exclusive product portfolios and shape experiences that inspire and delight discerning travelers. As a senior executive, you will also enjoy:

Competitive executive benefits designed to support your wellbeing and success.

Long-Term Incentive Program (LTIP) that aligns performance with business growth.
Generous travel credits and exclusive travelperksto experience the world through Kensington’s signature style.
The chance to join a dynamic, entrepreneurial team during a pivotal stage of global expansion and transformation.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.

Sr. Vice President, Product

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