Operations Manager, Yachts & Villas (12-month contract)

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.

We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air.

To learn more about Kensington, visit kensingtontours.com 

Job Overview:The Operations Manager is responsible for daily yacht operations including organization and assistance of yacht trip documents, assisting sales teams with booking procedures and files, preparing yacht trips before travel including client preference sheets & final documents as well as customer service. The Operations Manager will be the point of contact between the Yacht Broker selling team, Yacht Captains and clients during trip planning and answer any 24/7 calls during trips traveling. Further assistance with ongoing projects will be required during low travel & booking season.Please note this opportunity is a 12-month contract. 

Responsibilities:

• Oversee all yacht trip operations from booking process to successful completion of travel with customer satisfaction being the main KPI measure of success.
• Provide support to the sales team with booking operation, communication with clients, captains and various suppliers to ensure a smooth trip execution.
• Work on assigned yacht projects as needed including preference sheets audits, crew training, organization spreadsheets, creating final documents, organizing marketing content
• Oversee booking and project organization and ensure all deadlines (finance and yacht ops) are met.
• Track project performance, specifically to analyze the successful completion of short and long-term goals

Qualifications

• Experience working in Yachting industry is an asset (chief stew/purser)
• Experience with Asana or similar software
• A driver - you are pragmatic, resilient, and energetic with an ability to mobilize resources and build strong alliances, both internally and externally.
• A creative and innovative thinker with the ability to proactively problem solve
• A self-starter who is resourceful and able to work in a lean environment with autonomy
• Excellent interpersonal skills with the ability to build solid working relationships with all departments and external stakeholders
• Superior written and verbal communication skills; ability to communicate with internal and external partners in a polished and professional manner
• Highly organized with the ability to multi-task and work in a fast paced, high volume environment with time sensitive deadlines
• Superior attention to detail with emphasis on accuracy and quality
• Self-motivated team player with a positive, “can-do” attitude and demonstrated work ethic

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

We thank all candidates for their interest however only those selected for an interview will be contacted.