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Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime.
We achieve this because of our extraordinary people, experts with deep knowledge of their destinations. For over 120 countries worldwide, and across each of our brands – Tours, Cruises, Villas, Yachts, Jets, and Air.
To learn more about Kensington, visit kensingtontours.com
About the Role:
Are you passionate about delivering excellent service in a fast-paced, dynamic environment? We’re looking for a Business Travel Consultant to support our corporate customers with seamless corporate travel arrangements. As a Business Travel Consultant, you’ll handle the end-to-end travel experience, ensuring that each trip is smooth, cost-effective, and aligned with our corporate travel policies.
This role requires a sharp eye for detail, expert-level travel knowledge, and a commitment to providing outstanding customer service. Normal business hours are Monday – Friday 8:30am-8:30pm EST.
What You’ll Do:
- Coordinate complex domestic and international travel itineraries for corporate customers.
- Manage air, hotel, ground transportation, and special requests in compliance with travel policies.
- Monitor and respond to urgent changes, cancellations, and rebooking with speed and professionalism.
- Offer expert guidance on travel documentation, visa requirements, and travel advisories.
- Proactively identify cost-saving opportunities and negotiate better travel solutions.
- Manage unused ticket credits which include reminding travelers of unused credits
- Group air booking working off shared excel, Smartsheet’s, etc.
What We’re Looking For:
- 3+ years of corporate travel experience, ideally in a TMC, in-house travel department, MICE, or executive support role.
- Must be able to speak and write in both English and French.
- Proficiency with GDS systems (Sabre, or similar).
- Strong proficiency in Microsoft Office, especially Outlook, Excel, and Word.
- Knowledge of corporate travel tools and platforms is a plus (Scripts, Booking Builder, Sabre profiles, Concur, etc.).
- Exceptional organizational, communication, and multitasking skills.
- Discretion, poise, and professionalism under all circumstances.
- Exceptional communication and customer service skills, especially under pressure.
- Ability to multitask, problem-solve, and stay calm in high-stakes situations.
- Strong attention to detail and a proactive mindset.
- Knowledge of BSP and ARC ticketing.
We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.
We thank all candidates for their interest however only those selected for an interview will be contacted.
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