Related skills
slack salesforce google sheets excel vitally📋 Description
- Build and maintain strong customer relationships, acting as the main point of contact.
- Manage a large portfolio of SMB accounts, maximizing value for users and stakeholders.
- Oversee onboarding and training to ensure smooth product implementation.
- Drive product adoption and measurable success for customers.
- Proactively prevent churn and manage renewals.
- Resolve customer issues with support and product teams.
🎯 Requirements
- 3+ years in customer success or account management (SaaS/tech)
- Google Sheets and/or Excel proficiency
- Proven customer-centric track record delivering great experiences
- Excellent written and verbal communication skills
- Cross-functional collaboration with sales, marketing, and product
- Familiarity with Salesforce and Slack (Vitally desirable)
🎁 Benefits
- Medical, dental, and vision insurance for you and up to three dependents
- Work-from-home allowance
- Rice subsidy
- Meal allowance per working day
- Laundry allowance
- 15 paid time off days per year (5 Karbon Days)
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