AI Conversation Designer

About UsJustAnswer is the leading AI + Human professional services platform, on a mission to revolutionize how people access expert help. Since 2003, we’ve connected millions of customers across 196 countries with verified professionals in real time—anytime, anywhere. With a powerful combination of human expertise and cutting-edge AI, we’re transforming the future of professional services.Rooted in boldness, humility, and innovation, we take a data-driven approach to solving complex problems and continuously improving through Lean principles.

About the Role

Join JustAnswer as an AI Conversation Designer and help shape how millions of people around the world interact with intelligent chat experiences. You’ll design natural, human-like conversations that connect customers to expert help—blending creativity, data, and AI innovation to redefine what’s possible in digital assistance.

You’ll work at the intersection of UX, AI, and language, building experiences that combine human empathy with machine efficiency. If you’re passionate about crafting conversations that feel human and deliver measurable business impact, this is your opportunity to make a difference.

What You’ll Do

Design & Prototype

• Create engaging, user-centered conversational flows for chatbots and AI assistants across e-commerce and customer service journeys.
• Write clear, brand-aligned dialogue and prompts that balance tone, clarity, and conversion goals.
• Collaborate with product and engineering to prototype and test new conversation experiences.

Optimize & Evolve

• Analyze conversation data and performance metrics to identify friction points and opportunities for improvement.
• Apply NLP, LLMs, and prompt engineering techniques to enhance chatbot accuracy, tone, and scalability.
• Conduct linguistic, functional, and regression QA to ensure quality and consistency across global markets.

Collaborate & Scale

• Partner cross-functionally with designers, data analysts, and regional teams to localize chatbot experiences.
• Support strategic projects such as chatbot consolidation, A/B testing, and new bot launches.
• Advocate for best practices in conversation design, UX writing, and AI-assisted communication.

What We’re Looking For

• 2+ years of experience designing, launching, or maintaining chatbot or conversational AI experiences.
• Familiarity with conversational platforms (Dialogflow, Watson, Rasa, or similar).
• Understanding of NLP concepts and experience working with LLMs or prompt engineering.
• Strong writing and storytelling skills with an eye for tone, flow, and user intent.
• Comfortable analyzing data in tools like Excel, PowerBI, or Amplitude.
• Working knowledge of HTML, JavaScript, or Python is a plus.
• Excellent attention to detail, organization, and communication skills in agile environments.

Bonus Points For:

• Experience with ChatScript or other chatbot scripting languages.
• Localization experience across international markets.
• Prior work in e-commerce, marketplaces, or customer experience.
• Ability to independently lead QA testing and post-launch optimization.

Why Join JustAnswer

At JustAnswer, we’re redefining how people access expert help—combining AI-powered conversation design with human expertise to deliver fast, personalized support.

You’ll join a global, mission-driven team working at the intersection of technology, language, and empathy. Every interaction you design helps someone get answers, make decisions, or solve a problem that matters.

We offer a flexible, collaborative environment where designers, engineers, and product thinkers shape the future of AI + Human interaction together.

The Impact You’ll Have

Your work will directly influence how millions of customers experience JustAnswer every month—turning complex questions into simple, conversational solutions. You’ll help us scale intelligent, empathetic digital experiences that feel less like tech—and more like help.

Remote From these StatesCalifornia, Florida, Georgia, Idaho, Illinois, Massachusetts, Michigan, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, and Wisconsin.

Pay TransparencyJustAnswer will provide pay transparency information upon application to those in qualifying jurisdictions.    

Why Join Our TeamAt JustAnswer, we blend the best of AI and human expertise to make a real impact. Our mission-driven culture values bold ideas, continuous learning, and global collaboration. We offer a flexible, remote-first environment with equitable rewards, career growth opportunities, and a supportive community where your contributions truly matter. Join us and be part of something bigger, helping people, one answer at a time. 

Our JustAnswer PromiseWe strive together to make the world a better place, one answer at a time. JustAnswer's mission is to help people. We do this by connecting our members with verified Experts to help answer life's questions and solve problems. It’s not every day in your life that you get to be a part of a simple yet powerful mission. We pride ourselves in doing things the JA Way.•    Data driven: Data decides, not egos•    Courageous: We take risks and challenge the status quo•    Innovative: We're constantly learning, creating, and adapting•    Lean: We focus on customers, using lean testing to learn how to serve them best•    Humble: Past success is not a guarantee of future successIf these things matter to you, come join the team here at JustAnswer!

Our Commitment to an Inclusive WorkplaceWe welcome people from all backgrounds who seek the opportunity to help build a future where professional services are readily available to all. If you have curiosity, passion, and a collaborative spirit, come work with us. JustAnswer is committed to an inclusive workplace. JustAnswer is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

AI Disclosure & Informed ConsentArtificial intelligence (AI) technology may be used during the hiring process to record, transcribe, analyze, and rank interview responses. By submitting your application and participating in the interview process, you acknowledge and consent to the use of AI technology in the hiring process. For more information see our AI Disclosure and Consent Policy.#LI-Remote