Customer Support Associate (Intern)

About Juniper Square

Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you. 

Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.

About your role

We are seeking one highly motivated and technically ambitious student for our inaugural 16-week, part-time Support Internship Program during the Spring 2026 academic semester.

This is a unique, high-impact opportunity that combines direct, client-facing ownership with the self-directed execution of a high-value AI/Automation project. You will gain deep domain expertise in fintech and private markets while delivering a tangible, resume-defining tool that significantly impacts our team’s efficiency and client experience.

• Duration: 16 Weeks (January 26th – May 15th, 2026)

• Hours: Part-time, 20 hours per week

• Schedule: Flexible to accommodate academic schedule

• Location: Remote (or optional as hybrid if in SF-Bay Area)

• The application deadline for this role is Dec 10th.

What you’ll do

Part 1: Investor Support

• Foundational Training: Complete core support training, shadow senior team members, and receive mentorship throughout the program

• Client Communication: Serve as the first point of contact for our investor clients via phone and email

• Issue Resolution: Independently handle routine client support tasks, ensuring high client satisfaction and resolving issues like portal login questions and tax document access

Part 2) AI Project

• Deliver an AI/Automation Project: Identify, scope, develop, and deploy a high-value AI-powered solution to streamline a workflow or proactively address common issues faced by our Support Team

• Collaborate: Collect input from senior team members to help amplify your project’s success

• Presentation: Present the final project, documentation, and impact to department leadership

Qualifications

• Enrolled in a Bachelor's or Master's degree program and graduating in Summer 2026 ~or~ recent graduate in 2025

• Must be available to work 20 hours per week during the Spring 2026 semester (Jan 26th – May 15th)

• Preferred Majors: Information Systems, Business Analytics, Operations Management, or a focus on Business/Product

• Excellent verbal and written communication skills with a client-first, professional demeanor

• Familiarity with LLMs (Gemini/GPT), and strong logical thinking for process mapping

• Capable of managing both routine client tasks and an independent project simultaneously

• Preferred Skills: Google Apps Script, Python, SQL, Google AI Studio, or Vertex AI Agent Builder

Compensation

Compensation for this position includes an hourly salary. The U.S. hourly rate for this role is $25.00.