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data analysis sql customer service english on-call📋 Description
- Serve as a technical contact for customer and internal support requests, diagnosing issues
- Communicate clearly and proactively with customers and internal teams during issues
- Troubleshoot by reproducing errors, reviewing logs, and identifying root causes
- Collaborate with senior teammates and escalate complex issues
- Route and coordinate issues across Product, Engineering, and Operations
- Maintain documentation in the ticketing system and contribute to the knowledge base
🎯 Requirements
- Basic to intermediate SQL skills and willingness to learn how to use data for troubleshooting
- Some experience in technical support, customer service, or a similar role
- Strong communication skills in English and a customer-oriented mindset
- Interest in troubleshooting and problem-solving, with a desire to learn how to identify root causes
- Ability to manage multiple tasks and prioritize with guidance from senior team members
- Proactive attitude and willingness to learn, adapt, and take ownership over time
🎁 Benefits
- People-first culture with collaboration and inclusivity
- Flexible hours, wellness perks, and supportive environment
- Performance-based bonuses, 28 paid leave days, well-being days
- Opportunities for mentorship, coaching, and internal mobility
- Meaningful work helping 100,000+ small and medium-sized businesses grow and succeed
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