Related skills
saas grafana excel dataanalysis on-call📋 Description
- Investigate and diagnose complex tech issues via support tickets
- Build deep knowledge of Anaplan's platform and Grafana
- Collaborate with Engineering, Product, Ops, and CS to resolve system challenges
- Raise and track product bugs when identified
- Communicate investigation progress and outcomes clearly to internal teams
- Provide 24/7 emergency support for critical issues via on-call rota
🎯 Requirements
- Graduate or early-career with data analysis experience (Excel)
- Degree in Math, Physics, EE, CS or related with large datasets
- Fluent or professional English
- Quick learner with curiosity about complex systems
- Analytical, methodical, detail-oriented
- Excellent communication to convey technical info clearly
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